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This SMS Policy explains how Wholetoolbox (“Wholetoolbox”, “we”, “us”, or “our”) uses text messages to communicate with customers in connection with our website and services. This policy applies only to SMS/text messages and should be read together with our Privacy Policy and Terms & Conditions.
We use SMS solely for transactional and service‑related purposes. We do not send SMS marketing or promotional messages.
2. Types of Text Messages We Send
We use SMS to send messages that are necessary to provide or support the services you request, including:
Order confirmations and receipts
Shipping and delivery updates
Account‑related notices (such as account creation confirmations or important account alerts)
Service or support messages directly related to an order or inquiry you initiated
We do not use SMS to send advertisements, discount campaigns, or other promotional content.
3. How We Obtain Your Mobile Number and Consent
You may receive transactional SMS from Wholetoolbox when you:
Provide your mobile number during checkout to receive order and shipping updates
Provide your mobile number in your account profile for account or security notifications
Ask our customer support team to contact you by text message regarding a specific order or request
By providing your mobile number for these purposes, you confirm that:
You are the current owner or authorized user of that number, and
You consent to receive transactional SMS related to your orders, account, or requests.
4. How to Stop Receiving Text Messages
Because these messages are transactional, turning off SMS may affect our ability to provide certain services (for example, sending a verification code or delivery update). However, you can request to limit or stop SMS in the following ways:
Reply STOP to a text message you receive from us, where this functionality is supported, or
Contact us using the details in the “Contact Us” section and ask us not to send SMS to your number.
If you choose to stop receiving SMS, we may still contact you by email or other available methods where appropriate and permitted, and some actions may require you to use email or another channel instead of SMS.
5. Message and Data Rates; Frequency
Message and data rates may apply for SMS sent to or received from Wholetoolbox, depending on your mobile carrier and plan.
Wholetoolbox does not charge additional fees for sending transactional text messages.
Message frequency will vary depending on your activity, such as how often you place orders, update your account, or request verification codes.
You are responsible for any charges imposed by your mobile carrier.
6. Carriers and Delivery
Delivery of SMS messages depends on your mobile carrier and network coverage. We cannot guarantee that messages will be delivered or received in a timely manner, or at all, and we are not responsible for delays or failures caused by your carrier or other third‑party providers.
Availability of SMS and quality of service may vary by country, region, and carrier.
7. Information We Collect and How We Use It
When you provide your mobile number and receive SMS from Wholetoolbox, we may collect and store:
Your mobile phone number
The content of messages sent and received
The date, time, and status of messages (such as delivered or failed)
Information relating to your order, account, or support request that the message concerns
We use this information to:
Send and manage the transactional SMS described in this policy
Provide customer service and support
Maintain records for security, troubleshooting, and compliance
Monitor and improve the reliability and performance of our communications
We do not sell or rent your mobile number. We may share your number with trusted service providers (such as SMS gateways, telecom carriers, and hosting providers) only so they can send and manage SMS on our behalf, and only under appropriate contractual, privacy, and security protections.
8. Data Security and Retention
We take reasonable technical and organizational measures designed to protect your mobile number and SMS‑related data from unauthorized access, use, or disclosure. We keep SMS‑related data only for as long as reasonably necessary to:
Provide the services you request
Maintain business and transaction records
Comply with our legal, tax, and regulatory obligations under applicable laws
Resolve disputes and enforce our agreements
After that, we delete or anonymize such information in line with our general data retention practices.
9. No Mobile Application
Wholetoolbox provides its services through our website only. We do not operate a mobile application. Any SMS you receive from us is tied to your use of our website and related services, not to an app.
10. Changes to This SMS Policy
We may update this SMS Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (for example, by posting a notice on our website). Your continued use of our website and services, and your continued provision or use of a mobile number for transactional purposes, after any changes to this policy means you accept the updated version.
11. Contact Us
If you have any questions about this SMS Policy or how we use SMS, or if you want to change your SMS preferences, please contact us:
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